About

 ABOUT

ABOUT PILLOWTALK.NET®

Remember the old adage"Necessity is the Mother of Invention"? That is what initially inspired Jule MacGregor, owner and designer of Pillowtalk.net®, in her desire to create more comfort for herself while dealing with countless injuries from accidents incurred over four decades.

After attending her first Tantra Yoga Class in 1996, she realized that her passion in life was to teach and share this knowledge. She immersed herself into learning as much as possible about the beginning Principles of Tantra, and began to see the importance of her own comfort and well-being to successfully conveying to others the ways of Tantra.

Jule was eager to jump right into teaching, but knew that she needed little “assistants” to support her while recovering from her own injuries. Lack of strength and stiffness were the biggest motivators of her pursuing her line of ergonomic cushions. Drawing on her training and background in massage therapy, movement coaching and ergonomics, she began to create cushions in the perfect shapes and sizes to address her own needs for comfort and support. She began to share the cushions with her clients and found that they benefited as well.

Armed with positive feedback from clients, colleagues, family and friends, she began to hone the cushion shapes and features. One thing led to another, and Pillowtalk.net® was born. in addition to Tantra, Pillowtalk.net® cushions are also used for for White Yoga, exercise, meditation, travel, pregnancy, sleep, bodywork, and to modify just about any seat. Their possibilities are endless!

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'GOING GREEN' 

How does Pillowtalk.net® support saving the environment?
We are doing as much as we can to 'go green'. Our cushions' outer covers are made of 100% organic cotton. The Natural color is untreated, so no dyes are used. Our Olive color is obtained using a low-impact dye. Unlike dyes used in commercial textile facilities, low-impact dyes use less water and therefore generate much less wastewater runoff and possible contamination to the water supply. Our foam inserts are CFC-free, and we are very excited that soon new laws will be in effect for urethane foam to be made without the current carcinogen-causing fire retardants.

Where are your products made?
All of our products are sweatshop-free, made right here in the U.S.A. We support our local economy by having our products cut and sewn by small businesses in the San Francisco Bay Area. By keeping our processes in the U.S., we are continuing to support our values of 'going green', thus protecting the environment, and keeping jobs in the U.S.

What are PillowTalk.net®'s plan for a 'greener' future?
We are continually researching new sources for urethane foam as well as biodegradable material for our vinyl bags, eco-friendly dyes, manufacturers that support a 'green' agenda, etc. If you have any resources or ideas, feel free to email us at info@pillowtalk.net.

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SHIPPING & RETURNS 

General Shipping Information:

PillowTalk.net® will ship your order UPS Ground. The Shipping Details below apply to in-stock items; backorders may require additional processing time. International orders will have a different shipping rate and schedule.

PLEASE NOTE:
UPS deliveries require a street address. We do not ship to P.O. boxes or APO addresses.

Shipping Details:

  • Please allow 3 business days for order processing prior to shipping.
  • UPS Ground takes 1-5 business days thereafter, dependant on distance to destination. View UPS Ground map
  • 'Business days' are Mondays through Fridays, excluding days designated as a holiday by the Federal Government.
  • The term 'Shipping' refers to the common carrier cost, cost of packaging materials and direct labor costs required to process a particular order.

Returns & Exchanges:

If you are unhappy with any item, it may be returned, unused, within 14 days of receipt for an exchange or refund.

Please note:

  • Any defective items may be returned within 30 days of receipt for a replacement or refund.
  • We cannot accept exchanges on non-defective items that have been used.
  • Shipping charges will only be refunded in cases where PillowTalk.net®'s error caused the return or the item was defective.
  • Pre-authorization is required for all returns and exchanges. For a Return Merchandise Authorization (RMA) number, please call Customer Service directly at 415-383-5888.

To return a product to PillowTalk.net®:

  • Contact Customer Service at 415-383-5888, 11am - 7pm Pacific Standard Time.
  • Obtain a Return Merchandise Authorization (RMA) number, given to you by our Customer Service Representative.
  • Return the product in its original packaging, including the packing slip
  • If you are returning a product because it is damaged, defective or not the correct order, PillowTalk.net® will provide a prepaid shipping return that includes your RMA number.
  • Or, reference your RMA number in the following return shipping address:
    PillowTalk.net®
    RMA #: (your RMA number)
    35 Miller Ave. #163
    San Francisco, CA  94115
  • For your security, please return your product with an insured courier (e.g., UPS, FedEx, USPS Parcel Post) and retain your receipt of insurance. PillowTalk.net® is not responsible for items damaged or lost in transit.

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PRIVACY NOTICE 

Privacy is Crucial
We are committed to protecting the privacy of our customers. We will never share any information about you with any third party other than those (such as UPS) who require such information to complete the delivery of your order.

Secure Transactions
Shopping on our site is safe!

Our site uses technology that ensures your personal and payment information is kept confidential and secure.When you provide us with any personal information including your name, address, e-mail and credit card number, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure ecommerce transactions.

The VeriSign (PayPal) Secure Site Seal assures you that this web site has been authenticated by PayPal and that confidential transactions with our site are secured by SSL encryption.

Discrete Packaging
Whether PillowTalk.net® is shipping to your home, to your work, or to a gift recipient, the delivery will be totally discreet. Our packaging makes no mention of the nature of the contents, so your goods will arrive without revealing what's inside. All of our orders are shipped in plain packaging with "Pillowtalk.net®" as the sender.

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TERMS OF SERVICES 

PillowTalk.net® welcomes you to our website, www.PillowTalk.net ("Website"). We provide our services to you through our Website subject to the following terms and conditions ("Terms of Services"). The Terms of Services applies to any person (collectively "you", "your" or "I") who accesses this Website, views the contents of this Website, and orders products from this Website, (collectively, the "Services").

By accessing or using any part of this Website, or ordering any products from this Website, you expressly agree to and consent to be bound by all of the terms of services set forth herein. If you visit or shop at this website, you expressly accept the Terms of Services. If you do not agree to the Terms of Services, you do not have our authorization to any of the services; and you may not access or use any portion of this Website or order any product from this Website.

Intellectual Property of PillowTalk.net®
All content and compilation of all content included on this site is the exclusive property of PillowTalk.net® and protected by United States and international copyright laws. PillowTalk.net® is a trademark, as applicable, of PillowTalk.net® and may not be used in connection with any product or service that is not offered by PillowTalk.net®, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits PillowTalk.net®. You may not use any PillowTalk.net® proprietary graphic or trademark without express written permission.

Product Descriptions
PillowTalk.net® attempts to be as accurate as possible, however, PillowTalk.net® does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by PillowTalk.net® itself is not as described, your sole remedy is to return it in unused condition.

Representations and Warranties
By using the Services, you expressly represent and warrant to PillowTalk.net® that: (a) you have the power and authority to enter into and perform the obligations under the Terms of Services; (b) you will comply with all terms and conditions of the Terms of Services; (c) all information that you provided to us is truthful, accurate and complete; and (d) in connection with ordering products, you are the authorized signatory of the credit or charge card provided to us to pay the purchase price.

Disclaimer of Warranties
The service is provided on an "as is" basis without warranty of any kind, express or implied. You expressly agree that the use of the services is at your sole risk. PillowTalk.net® makes no other warranties, expressed or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose, in relation to the services.

To the full extent permissible by applicable law, PillowTalk.net® disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. PillowTalk.net® does not warrant that this Website, its servers, or e-mail sent from PillowTalk.net® are free of viruses or other harmful components. PillowTalk.net® will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

None of the products, services or information sold or distributed through this Website are intended for use without appropriate health and safety knowledge on your part. None of the information provided on the www.PillowTalk.net® Website is intended to replace consultation with a lawyer or with a physician, mental health professional or other health care provider. You acknowledge and agree that it is your responsibility to ensure that any content on this website is not used in any way that may be harmful to you or to others.

Limitation of Liability
Under no circumstances shall PillowTalk.net® be liable to you or any other person for any indirect, incidental, consequential or punitive damages arising out of or relating to this Terms of Services. Your sole and exclusive remedy hereunder shall be for you to discontinue your use of the services.

Miscellaneous
This Terms of Services shall be governed by the laws of the state of California and the United States without reference to conflicts of laws.

PillowTalk.net® shall have the right, at any time and without notice, to add to or modify the terms of the Terms of Services, simply by posting such amended terms herein. Your access, link to or use of the Services after the date such amended terms are delivered to your account with the Services shall be deemed to constitute acceptance of such amended terms.

If any provision of the Terms of Services is determined to be invalid under any applicable statute or rule of law, it is to that extent to be deemed omitted, and the balance of the Terms of Services shall remain enforceable.

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© 2008 PIllowTalk.net®
All rights reserved
Established 2004

PillowTalk.net®
info@pillowtalk.net
 35 Miller Ave. #163  •  Mill Valley, CA 94941
phone: 415-383-5888        fax: 415-383-5888